HOSP1003: Identify A Food And Beverage Establishment For Which You Could Be A Mystery Guest: Food And Beverage Operations Report, BU, Australia

University Bond University
Subject HOSP1003: Food And Beverage Operations


Identify a food and beverage establishment for which you could be a mystery guest. You will need to give this careful consideration as the restaurant must meet the criteria below for you to be able to address all aspects of the assessment criteria:

A wine list – it does not need to be an extensive list but an important part of your review is to analyze and critique a wine list so a minimum of 10 wines is required.

A printed menu – a blackboard menu is not suitable as you are required to evaluate the menu design and layout.

Table service – self-service restaurants are not appropriate as an important part of your review is to evaluate the service.

A website.

1. Visit the establishment and have something to eat there.

2. Write a review evaluating all aspects of the dining experience you had.

3. Make recommendations for improvement and if no improvements are required explain why.

4. You must use a variety of academic and industry sources to support your arguments.

A minimum of 3 academic references and other sources are required.

Your review must include:

1. date and time of the visit and who was at your party

2. approximate level of occupancy at the time of visit.

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