CHCCOM005: You enter a client’s room without personal protective equipment (PPE). After leaving the room, a co-worker tells you that the client has an infection that requires contact precautions: Communicate and work in health or community services coursework, QU, Australia

University Queensland University (QU)
Subject CHCCOM005: Communicate And Work In Health Or Community Services

You enter a client’s room without personal protective equipment (PPE). After leaving the room, a co-worker tells you that the client has an infection that requires contact precautions. You noticed that there was no sign to advise you of these precautions. Why is it important that you exchange the information in a timely manner?

You mention this issue to the health care worker that set up the contact precautions room. The health care worker has not taken the issue seriously, saying that everyone should read the client’s medical record first. You have been told that appropriate signage is required for contact precaution rooms too. How could this turn into a potentially complicated or difficult situation, and how would you report this?

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After dealing with the matter appropriately, the conflict has arisen from the co-worker, saying that you “dobbed them in.” How will you refer unresolved conflict situations to a supervisor?

How would you resolve using appropriate communication strategies and techniques to avoid, defuse and resolve conflict situations?

You have found that further training would have prevented this issue from occurring. How will you consult your manager and initiate action in regards to some options for accessing skill development opportunities?

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