SITXWHS003 Implement and Monitor Work Health and Safety Practices Assessment

Unit description

This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records.

The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation.

For a student’s performance to be deemed satisfactory for the whole unit of competence, they must demonstrate satisfactory performance in this assessment.

If part of a task is not satisfactorily completed the assessor will arrange for the student to complete further assessment to demonstrate competence. Students are permitted three (3) attempts to demonstrate competency.

Overall student performance in the unit is to be recorded as either Competent or Not Yet Competent.

Assessment tasks

In this assessment task students are required to read the questions and either select the one correct answer from a number of alternatives or write a response in the space provided.

This assessment contains a series of questions designed to allow students to demonstrate competence in the unit.

To complete the written assessment, students must successfully complete the following:

Task A – Short answer

Task B – Project

Written assessment

At the successful completion of this assessment, a Competent result will be awarded. The overall unit result and feedback are recorded at the end of this documentation.

Unit outcome

TASK a – Short answer


  •  You are to answer all questions.
  •  Read each question carefully.
  • Ensure you have provided all required information.

Section 1: Provide information on health, safety and security

Q1: List five (5) examples of the type of health, safety and security information that you must provide to staff in your workplace.

  • Location of first aid kit and emergency evacuation plan
  • Use of hazard identification reporting documents and risk assessment templates
  • Safety and security policies and procedures
  • Specific regulations and codes of practice
  •  WHS training information and updates

Q2: List four (4) things an employer must do in regard to their duty of care.

  • Provide and maintain a safe and healthy working environment
  • Provide and maintain safe plant and work systems
  • Ensure that the use, handling and storage and transport of plant and substances are safe and without risk to health
  • Provide personal protective equipment such as lifting harness, back support braces, gloves etc.

Q3: What are the employee’s duties and obligations as defined by law?

The employees’ duties and obligations are to follow the safety directions as defined by law. The employees ‘must obey the safety directions and practices given to them by the authorized person. If any incidents occur without following the safety direction, then the employee will be liable for the legal action.

Q4: List three (3) potential consequences of not following WHS policies and procedures.

  • As a worker, you might bring the high risk of illness and injury in the workplace.
  • As an in charge of the company, you might get a heavy fine and even imprisoned.
  •  As the business, it can get heavy fines which leads the company to huge loss of finance, reputation and the company might collapse.

Q5: List four (4) ways you can make current work health and safety information readily accessible to staff.

  • Include WHS as a part of your establishment’s induction procedures.
  • Make health, safety and security inspection and hazard identification part of routine housekeeping inspections.
  • Display safety posters and signs and safe operating procedures near potentially hazardous equipment and machinery.
  • Provide WHS training and refresher courses to ensure all employees have up to date skills and knowledge.

Section 2: Monitor safe work practices

Q6: What three (3) things must you monitor when checking for staff compliance with WHS matters?

  • Check if the staff using appropriate protective equipment and clothing
  • Check if the staff is keeping cash and cash registers secure all the time.
  • Check if the staff identify and clear the hazards immediately.

Q7: List four (4) WHS policies or procedures commonly used by organisations to manage work health, safety and security.

  • Incident and accident reporting.
  • Hazard identification and reporting.
  • Risk assessment, risk control and reporting procedures.
  • Security procedures relating to cash, documents, equipment, keys and people.

Q8: List three (3) safe work practices that might apply to a tour desk attendant.

  • Keep cash and cash registers secure all the time.
  • Use safe posture and movements when sitting, standing and bending.
  • Take short breaks from repetitive tasks to reduce the risk of repetitive strains.

Q9: List four (4) questions you can ask to help you monitor compliance with safe work practices.

  • Are staff using appropriate personal protective clothing and equipment for the task being performed?
  • Are staff using safe postures when sitting, standing and bending and using safe manual handling techniques?
  • Do staff identify and clear hazards from their immediate work area?
  • Are staff taking designated breaks?

Q10: What should you do when you identify an issue of non-compliance with work health and safety procedures and safe work practices?

We should go through the staff and provide the importance of WHS procedures and practices and if any incident occurs then we should understand the situation and act accordingly.

Q11: Why is it important to maintain close contact with day-to-day operations?

Is it important to maintain close contact with day to day operations to observe the staff’s performance if they are following the rules correctly, cross question about the correct procedures and if necessary providing the training’s.

Section 3: Coordinate consultative arrangements for the management of health, safety and security issues

Q12: Why is it important to consult with staff about health, safety and security issues?

It is important to consult with staff about health, safety and security issues to make sure that all the staff know the importance and reason behind the health, safety and security practices to minimize the risk of any kind of accident or incident.

Q13: List five (5) ways you can consult with staff and provide them the opportunity to contribute their views on current and future work health and safety management practices.

Regular staff meetings that involves WHS discussion

  • A diary, whiteboard or suggestion box used by staff to report the issues of concern
  • Formal meetings with agendas, minutes and action plans
  • Staff handbook which includes work health and safety information
  • Surveys and questionnaires that invite staff feedback on WHS issues

Q14: List five (5) situations when you are legally required to take a systematic approach to WHS consultation.

  • Before the premises are used for the first time
  • Before and during the installation or alteration of any new plant
  • When making decisions about actions to eliminate or control risk
  • When introducing or altering facilities for the welfare of personnel
  • When any new information relating to health and safety risks becomes available

Q15: List three (3) roles and responsibilities of an HSC?

  • Develops and re-evaluates policies, procedures and work practices.
  • Ensures employees are informed about rules, standards and work practices. Monitors to see that these are carried out.
  • Carefully examines any work health and safety issues in the workplace and makes recommendations for corrective actions.

Q16: What is the primary role of an HSR?

The primary role of HSR is to ensure when health and safety issues arise or when safety information needs to be communicated to the staff and to ensure an objective representation of the whole enterprise.

Q17: What should you do when a health, safety or security issue is brought to your attention?

When a health, safety or security issue is brought to our attention, investigate the main issue and follow the actual procedure to solve the issue and communicating to the staff to minimize the risk of future issues.

Section 4: Implement and monitor procedures for identifying hazards, and assessing and controlling risks

Q18: What are the four (4) steps to risk management?

  • Identify hazards
  • Access risks
  • Control risks
  • Review control measures

Q19: List four (4) situations when you should coordinate scheduled hazard identification activities.

  • When staring a new business or purchasing a business
  • When changing work practices, procedures and work environment
  • When purchasing new or used equipment or using new substances
  • When required by the WHS regulations for specific hazards

Q20: What is a hazard?

Hazard is any kind of situation or thing which leads to any kind of dangerous incident or accident. It can occur anywhere to anyone.

Q21: List three (3) hazards that relate to work practices.

  • Length of time spent in certain task and allocation of breaks
  • Opening and closing procedures
  • Performing manual tasks that require a person to lift, lower, push, pull, carry and restrain any object, animal or person

Q22: List three (3) List three security hazards.

  • Storage of cash, documents and keys
  • Theft and robbery
  • Customers behavior such as aggressive, drunk, disorderly and disturbed customers

Q23: List three (3) psycho social hazards.

  • Bullying and harassment
  • Work related mental stress
  • Poor leadership, lack of motivation, poor job design, no procedures and systems in place

Q24: What should you do whenever a hazard is brought to your attention by another worker?

Whenever a hazard is brought to our attention by another worker, we should identify the issue, decide what action to take and take prompt action.

Q25: What is a risk assessment?

A risk assessment is the process which helps us to decide the severity of risk, the effectiveness of existing control measures, action you should take to control the risk and the urgency to take action.

Q26: The code of practice for managing WHS risks recommends you undertake a risk assessment in certain situations. List two (2) of these situations.

  • When there is uncertainty about how a hazard may result in injury or illness
  • When the task involves several different hazards and you are not sure how the hazards impact on each other to produce new or greater risk

Q27: Why is it important to involve others when coordinating and participating in risk assessments?

It is important to involve others when coordinating and participating in risk assessments because it is more likely that the other person is more aware and experience of different kinds of hazards and its consequences and might be helpful for the solution and minimizing the further incidents.

Q28: What is risk control?

Risk control is the process where you identify, make plans and take actions to minimize any kind of future accident or injury. The process includes reviewing the effectiveness of the actions.

Q29: What is the hierarchy of risk control from most to least effective?

The hierarchy of risk control from most to least effective are eliminate, substitute, isolate, engineering, administration and PPE.

Q30: Who should take action to implement risk control methods?

Higher level of staff or more experienced or alternatively, to an external consultant or service provider should take action to implement risk control methods.

Q31: List two (2) reasons why it’s important to monitor and review the effectiveness of control measures.

  • You need to determine if existing controls are working to prevent injuries and minimize risk
  • Equipment may become damaged or faulty and protective clothing worn out

Q32: What should you do if you identify any inadequacies in control measures?

If you identify any inadequacies in control measures, you should keep a record of all the incidents including where the stock or equipment has been damaged, analyse and plan the effective solution and when needed report to the authorized person.

Section 5: Implement and monitor health, safety and security training

Q33: How can you identify WHS training needs for your team?

We can identify if WHS training needs for our team by the skill gaps and following up the staff’s knowledge in any work practices for example manual handling techniques, cautions for any exposed electrical items or slippery floors etc.

Q34: You are organizing health and safety training for your kitchen staff as you have noticed an increase in burn accidents. You have organised a one-day session at an external training provider specializing in health and safety in a commercial kitchen. What arrangements do you need to make to ensure the training happens?

We need to book the first aid training class for the staff where they can learn and practice the prevention and cure of the incident.

Q35: The kitchen staff have all attended the health and safety training in kitchen safety. How will you monitor if the training was effective?

We can monitor if the training was effective by close observation of the staff performance and following up with them.

Q36: You have noticed that the apprentice chef is still having some issues following the safety procedures to prevent burns. What do you do to ensure he follows these procedures?

To ensure that he follows these procedures, we can talk with the apprentice chef, find the issue why it is hard for him to follow the procedures and if possible, train him in a way that he understands the process.

Section 6: Maintain WHS records and reports

Q37: When completing a WHS incident report or risk identification, what procedures do you need to follow?

Q38: What information can you refer to in order to provide reliable and timely management of workplace health, safety and security issues?

Q39: List three (3) ways you can minimize waste when creating and maintaining WHS records and reports?

  • Reduce
  • Reuse
  • Recycle

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