SITXCOM005 Manage conflict Assessment Answer
Assessment 1 – Questioning
Below fundamentals must be demonstrated when completing case studies to achieve a satisfactory result:
1. Identify conflict situations.
2. Resolve conflict.
3. Evaluate conflicts and resolutions.
1. Discuss what is meant by the term Conflict
Describe three main types of Conflict in the workplace with an example.
Type of Conflict: Example:
2. List and explain seven (7) major causes of conflict and give an example of each.
Cause of Conflict Example
3. List six (6) Body Language signals that can assist us in identifying potential conflict situations
Explain why just relying on Body Language signals is not sufficient in determining a potential conflict
4. Give four examples of how a person’s speech can indicate potential or actual conflict.
5. List and explain the five (5) stages of conflict.
Stage of Conflict:
Explanation:what factors could cause the conflict to escalate.
6. List and explain the 4 possible outcomes to a conflict
Possible outcome to conflict:
Explanation: Which of the outcomes is the most preferred and why.
7. Describe how you would apply the following interpersonal skills/techniques when attempting to resolve a conflict situation:
• Use of appropriate communication
8. Under what circumstances do we need to complete an Incident Report
What information does such a report need to contain:
9.List 6 different types of colleagues/support services you can approach to assist you in managing a conflict situation.
10. Describe how your establishment (or a nominated business of your choice) deals with customer complaints.
Analise and explain if the procedure or process is effective
Don’t know how to write an assessment? Let us generate one for you
Do you need assignment help in Australia at an affordable cost ? If yes, then Australia Assignment Help is here to help you. Our assignment experts are available 24×7 to serve you. We provide online assessment help on any topic at an affordable price. Our goal is to help our students so that they can achieve their educational goals without worrying about assignments. All our services are available for you with high-quality work at the best of prices.
Australia Assignment Help provides tafe assignments sample in an affordable price to students in Australia. We provide the best help with online exam in Australia. To avail our service ” Write my essay for me Australia“.