BSBXCM301: Engage in workplace communication Assessment Answers TAFE

Course: TAFE

Assessment Type: Practical

In order to succeed in the workplace, it is important to be able to effectively communicate with your colleagues. However, many people find this difficult. The purpose of this assessment is to help you identify your strengths and weaknesses when it comes to workplace communication. By understanding your areas of improvement, you can work on developing the skills needed to engage in successful communication with your colleagues.

To complete this assessment, you will need to observe yourself in a workplace communication situation. This could be a meeting, a conversation with a colleague, or any other type of workplace interaction.

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In this section, we are describing some activities. These are:

Assessment Activity 1: Plan workplace communication

In order to maintain a productive workplace, it’s important to have effective communication. Here are some tips for planning workplace communication. First, establish clear procedures for communicating with your team. Second, make sure everyone is aware of these procedures. Third, create an environment where people feel comfortable asking questions and sharing ideas. And finally, be consistent in your communication methods. By following these tips, you can help ensure that your workplace runs smoothly and efficiently.

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1. Establish audience and purpose of workplace communication

Working in a professional job means running the risk of significant amounts of written communication. It’s vital to establish the tone and purpose for any given piece of workplace communication; by doing so, you can set yourself – and those who read your email or one-on-one conversation – up for success.

There are four main stationery rules: one needs to be formal (business letter), polite (thank you note), pleased (gift thank you note), and displeased (writing an upset customer). One needs to know what they want out of their interaction, then it will be much easier to come across as the objective party in the conversation.

2. Identify information needs and communication requirements of intended recipients of workplace communication

Information needs are the things that your recipients want to know. Communication requirements are how they prefer to receive information.

You should use one-on-one conversations for sharing personal information, very short announcements, and non-urgent matters. Social media is great for sharing events or stories because of the opportunity this provides for people to comment, like, or share with their friends who might be interested in the same topic. For quick advice, you can also use chat apps, since these have many added benefits such as being able to see when someone’s typing back so you know that they’re paying attention and not just ignoring your message whilst their phone screen is on standby.

People prefer getting notified by email when something noteworthy has happened on their company page on Facebook, for example when someone else has commented on a post.

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3. Establish methods of communication available to convey messages or information based on work context

Communication is an essential part of society, and the internet has only increased its importance. There are many methods of communication available to convey messages or information.

The 21st century has seen a dramatic change in technology which has made phone calls virtually obsolete within modern society. With that being said, there are still some instances where it is necessary to use a phone call to communicate your thoughts for example if you’re under 18 years old or have outright disinterest in technology.

For everyone else who prefers the convenience of staying connected through an intermediary device, SMS text messaging will suffice like Facebook Messenger and Google Hangouts because both make it very easy for users to reach out with quick decisions without having too much conversation prior to the decision.

The best form of communication for business is email because it provides a written record of the conversation. For urgent matters, there are chat apps like Facebook Messenger and Snapchat which allow you to reach out with real-time messages on your phone or laptop. There’s also WhatsApp which offers many functions similar to text messaging but with more newly added features like voice and video calling.

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4. Select appropriate method(s) of communication to convey messages or information

There are so many different methods of communication that we use every day and to be honest, it’s just frustrating. The reason why we’re always complaining to our friends about how difficult it is to connect with the right people in the workplace is that we lack knowledge on how each method works and what kind of information can be conveyed through each one.

We’ve all been there when a phone call can’t be made because we don’t have time to talk, or an email is too long and formal for a quick question. It’s important to identify the information needs and communication requirements of your recipients so that you can select the most appropriate method of communication to convey your message.

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5. Plan content of message or communication

Now that you’ve identified the appropriate method of communication, it’s time to plan the content of your message. This is where you need to focus on the purpose of your communication. What do you want your recipient to do?

It’s important to keep in mind the context of the workplace and your relationship with the person you’re trying to communicate with. If the person is a boss or manager, there’s likely to be more respect and formality involved in your communication compared to less hierarchical relationships. This is why you should think about the context of your message before planning out its content because it could come off as disrespectful if done incorrectly or cause stress if done too casually.

Assessment Activity 2: Undertake routine communication

Routine communication in the workplace is often overlooked and not given enough attention. Yet, it can be one of the most important aspects of a successful business. What good does it do to have an excellent product or service if no one knows about it? The same goes for your company; without proper communication, you will never know what is going on in different departments.

Here are five tips for better routine communications: make sure everyone has cellphone numbers they can reach you at, hold weekly meetings where people communicate with each other about their projects and ideas, get feedback from employees so that they feel involved in your business’s decisions, look at email as a way to keep up with work even when you’re away from the office by drafting emails ahead of time, and lastly, use a communication tool that everyone is comfortable with.

By following these tips, you can create a routine communication system that works best for your company. Remember, the key to success is keeping everyone in the loop!

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1. Communicate message or information according to organizational requirements and in a manner that is respectful and clear in meaning

There are many reasons why an employee might want to communicate with someone at work through social media. Some people do it because they are shy, others do it because their boss doesn’t allow them to use the phone, and others may even go as far as using Facebook Messenger to discuss company matters that have nothing to do with socializing.

Using social media to communicate messages at work is considered unprofessional and unacceptable. While it may seem convenient, there are many issues that can arise when using these types of messages. The message might get misunderstood, the opinions you give in your messages may be taken differently than what you mean, or worst yet, employees might think you’re not doing any work because your work emails are always on social media.

In conclusion, use email or face-to-face communication instead of social media to talk about company matters that might be sensitive, as it is a more secure and safe method of communication. Social media should only be used for personal matters between friends and family members.

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2. Adjust communication methods to enable effective communication with those from diverse backgrounds as required

You’ve probably heard that it’s important to adapt to your audience when you’re giving a presentation, but did you know that the same principle applies when communicating with other people?

We communicate in different ways depending on who we are talking to. For example, if you were speaking to someone from another culture, you would want to use language and phrases that they are familiar with. This can be tricky in the workplace when there are many different cultures represented, but it’s important to make sure you communicate effectively with everyone by adjusting your language and communication styles appropriately.

For people who are culturally diverse, try using words like “we” instead of “I”, use concise language when telling others what you need, avoid slang words and idioms, and try not to use sarcasm. By following these simple tips, you can ensure that your message is received in the way that you intended it to be.

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3. Receive workplace information and instructions and interpret and clarify as needed

Sometimes, we are given information that is difficult to understand. This might be because the information is written in a way that is hard to follow, or it might be because we don’t have all of the background information that we need in order to understand it.

When this happens, it’s important to ask questions so that you can get clarification. This is especially important if you are going to be working on a project that is based on the information that you received. By clarifying what you need to know, you can avoid making any mistakes and ensure that your work is done correctly.

If you are the one providing the information, make sure that you are clear and concise when giving instructions. Use diagrams and pictures if necessary, and break down the instructions into small steps so that they are easy to follow. If there are any words or phrases that you think might be confusing, explain them in detail. By doing this, you can help ensure that everyone understands what is expected of them.

In today’s workplace, communication is key. It’s necessary for us to be able to speak with others, ask questions, and get clarification when needed. Some people may not use the proper communication methods at work because they are shy or they feel that social media is a more convenient way of communicating. In all actuality, it is important to adjust your communication styles according to those you’re communicating with in order to ensure that everyone understands what is being said.

Professional and appropriate communication at work is always the safest way to ensure successful outcomes.

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4. Respond to communications according to the requirements of the message

There are many different types of communication that we encounter every day, such as verbal and nonverbal. Nonverbal communication is when we express ourselves through things like facial expressions and body language, while verbal communication is what we use when we talk to others in person or over the phone.

Since there are so many different types of communication, it’s important to respond in a way that is appropriate for the situation. For example, if you are responding to an email, it’s best to keep your response short and to the point. However, if you are having a conversation with someone in person, it’s okay to be more expressive and use longer sentences.

It’s also important to be aware of the different communication styles of the people that you are speaking to. Some people might prefer to have a more informal conversation, while others might prefer a more formal approach. By understanding the different communication styles of others, you can better adapt your own style to match theirs.

In the workplace, it’s important to be aware of the different types of communication that we use. We need to be able to respond to emails, phone calls, and in-person conversations in a way that is appropriate for the situation. It’s also important to be aware of the different communication styles of the people with whom we are speaking. By doing this, we can ensure that everyone has a clear understanding of what is being said.

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5. Identify and report any communication challenges to the appropriate person

There are times when we might encounter a communication challenge. This might be because the person with whom we are speaking doesn’t understand what we’re saying, or because they don’t know how to respond. In these cases, it’s important to identify the issue and report it to the appropriate person.

If you are having trouble communicating with someone, sweet talk to them. For example, you can tell the person that you are trying to communicate with that something is blocking their view of your mouth or that they look confused when it’s really because they don’t understand what you’re saying.

If someone else is having trouble communicating with you, let them know what type of communication works best for you. For example, if they want to communicate in person and you’d rather communicate over the phone, let them know this ahead of time so that they can plan accordingly.

It’s important to identify and report any communication challenges so that everyone has a clear understanding of what is being said.

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Assessment Activity 3: Participate in workplace communication

In order to be an effective member of a work team, it is important to participate in workplace communication. This includes sending and responding to messages in a timely manner, as well as engaging in productive dialogue with co-workers. By taking part in workplace communication, you can ensure that everyone is on the same page and that tasks are completed efficiently. In addition, effective communication can help build relationships with your colleagues, which may lead to better collaboration in the future.

If you want to participate in workplace communication, there are several things that you can do. For example, you can respond to messages as soon as possible so that everyone knows what’s going on. In addition, it’s important to be active in the dialogue with your co-workers. This means listening carefully when someone is talking and processing the information they are giving you.

By taking part in workplace communication, everyone can be on the same page and tasks can be completed efficiently.

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1. Clearly contribute ideas and information to workplace discussions

In order to be an effective member of a work team, it is important to contribute ideas and information to workplace discussions. This means sharing your thoughts and opinions in a clear and concise manner. By doing this, you can help the team make decisions and move forward with their goals.

There are several things that you can do to clearly contribute ideas and information to workplace discussions. For example, you can start by gathering all the necessary information first. This way, you will be able to provide people with meaningful data that is on topic and relevant.

After collecting your data, it’s important that you present it in a concise manner so that others can easily follow along. You don’t want to overload people with information, so be sure to focus on the most important points. Lastly, it’s always a good idea to ask questions and get feedback from your colleagues. This will help you understand their point of view and see the discussion from a different perspective.

By contributing ideas and information to workplace discussions, you can help the team make decisions and move forward with their goals.

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2. Support others to communicate in workplace discussions through courteous and professional behavior

It is important to support others to communicate in workplace discussions through courteous and professional behavior. For example, if someone’s idea or thought process seems bizarre or illogical, try not to laugh or make fun of them. Instead, you should treat it with respect by saying something along the line of “I didn’t quite understand what you were saying, could you explain it again?” This will help the person feel comfortable sharing their ideas in the future and allow the discussion to continue smoothly.

In addition, it’s important to be professional when communicating with co-workers. This means using appropriate language and avoiding slang terms. You should also be aware of your tone of voice and make sure that it is neither too loud nor quiet. If you want to be a good listener, it’s important to maintain eye contact and give the speaker your full attention. By doing this, they will feel more confident about their ideas and be able to communicate them in a clear manner.

By supporting others through courteous and professional behavior, everyone can participate in workplace communication in a positive and constructive manner.

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3. Use active listening and questioning techniques to clarify issues in a group situation

In a group situation, it is important to use active listening and questioning techniques in order to clarify issues. For example, someone might say that they want to work with you on a project and then forget all about it the next day. If this happens, instead of just letting it go, you could ask them what changed. This will help them remember what they said and also give you a better understanding of their thoughts and ideas.

In addition, questioning techniques can be used to probe further into an issue. For instance, if someone makes a statement that you don’t agree with, you could ask them why they feel that way. This will help you get more information and see the discussion from a different perspective.

By using active listening and questioning techniques, you can better understand the issues that are being discussed in a group setting.

4. Seek feedback from others on the effectiveness of communication

In order to improve the effectiveness of your communication, seek feedback from others on how they perceive it. For example, you could ask someone if they felt that you clearly explained a certain topic. If they think you didn’t do a good job with this, be open and ask where your explanation went wrong so that you can correct it in the future.

In addition, you could ask people how they felt when you were communicating with them. For example, did they feel that you were paying attention to them? Did they feel that you were being respectful? By getting feedback in this way, you can work on improving your communication skills and making sure that everyone involved feels comfortable and respected.

By seeking feedback from others on the effectiveness of communication, you can make necessary adjustments and improve your overall effectiveness.

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