BSBCUS501 Manage Quality Customer Service Assessment Answer
For every organization, delivering the best possible customer services to its customer is the most important function, as it helps in the growth of the organization. In the present time, there are numerous ways to implement policies and procedures to ensure quality customer service to the customer one of which is managing quality customer service adequately.
To get a degree in management course at a university in Australia, students have to prepare the assignments on the topic BSBCUS501 Manage quality customer service assessment.
Students learn about planning to meet internal and external customer requirements, ensuring the delivery of quality products and services, monitoring, adjusting, and reviewing customer service while looking for the key solution of BSBCUS501 Manage Quality Customer Service Assessment Answer.
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Learning outcomes of the BSBCUS501 Manage quality customer service assessment:
After completing the BSBCUS501 Summative Assessment 1, students will be able to:
- Students will be able to plan to meet internal and external customer requirements: in planning processes you will be able to investigate, identify, assess, and include the needs of customers. And you will be able to make sure that the plans have achieved quality, cost, and time specifications as agreed with the customer.
- Students will be able to ensure delivery of quality products and services: within the organization’s business plan you will be able to deliver products and services to customer specifications. To consistently meet the organization’s quality and delivery standards you will be able to monitor team performance. And you will be able to help your colleagues to overcome the difficulties in meeting the customer service standards.
- Students will be able to monitor, adjust, and review customer service: To monitor progress in achieving product and/or service targets and standards you will be able to develop and use various strategies. To improve the provision of products and services you will be able to develop and use strategies to obtain customer feedback. To provide quality products and services to customers you will be able to develop, procure, and use resources effectively. In consultation with appropriate individuals and groups, you will be able to make decisions to overcome problems and to adapt customer services, products, and service delivery. And within the organization’s systems and processes, you will be able to manage records, reports, and recommendations.
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Approach to solving the manage quality customer service assignment:
While writing the BSBCUS501 assessment answer students are judged and scored based on how accurately they have completed the following tasks:
- Relevant to the customer service what is the legislative and regulatory context of the organization?
- For customer service what are the organizational policy and procedures including handling customer complaints?
- How to identify service standards and best practice models?
- You have to summarise the product promotion and public relations.
- What are the techniques for dealing with the customers including the specific needs of the customer?
- For solving complaints what are the techniques including the principles and techniques involved in the management and organization of customer behavior, research of customer needs, customer relation, management methods, and record-keeping, problem resolution and identification, quality customer service delivery, strategies for managing, monitoring and introducing ways to improve customer service relationships and strategies to obtain customer feedback?
- For quality customer service you have to develop and manage organizational systems.
- For delivering and monitoring quality customer service you have to develop and review plans, policies, and procedures.
- To ensure quality customer service you have to implement policies and procedures.
- You have to solve the complex complaints of the customers and system problems that lead to poor customer service.
- To meet customer service requirements you have to monitor and assist teams.
- To support quality customer service delivery you have to develop, procure, and use human and physical resources.
After completing these entire tasks you will get an accurate solution to develop and manage quality customer service practices. If you want professional guidance in completing this assignment you can avail of online writing services from Australia Assignment Help.
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