BSBCUS301 Assessment Answer – Deliver and Monitor a Service to Customers
The whole world has converted into a huge market. The main purpose of manufacturers or organizations is to supply its service to its customers. Observing this pattern, aspiring students come to the decision of pursuing the TAFE course in Australia. This course is a part of Stakeholder Relations: Customer Service Unit Sector. The BSBCUS301 learner guide teaches the students about how to identify customer needs. This course also covers the following such as how to deliver a service to customers. Students by completing BSBCUS301 will be able to develop an understanding of how to monitor and report on service delivery. Due to a lack of knowledge about the subject many students find it very difficult to complete.
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Learning outcomes of BSBCUS301 Deliver and Monitor a Service to Customers Assessment
Upon successful completion of BSBCUS301 Summative Assessment 2 students will be able to:
Identify customer needs:
- To accurately identify customers’ needs and expectations students will be able to use appropriate interpersonal skills.
- In accordance with organizational and legislative requirements, a student will be able to assess customer needs. After completion of the assessment students will be able to determine priorities for service delivery.
- To inform customers about available choices for meeting their needs a student will be able to use effective communication.
- Students will be able to identify the limitations while addressing customer needs and they will be able to seek appropriate assistance from designated individuals.
Students will be able to deliver a service to the customers:
- To meet identified needs in accordance with organizational and legislative requirements a student will be able to provide prompt services.
- To ensure completion of quality service delivery a student will be able to establish and maintain appropriate rapport with the customers.
- According to the organizational and legislative requirements, a student will be able to sensitively and courteously handle customer complaints.
- In accordance with the organizational and legislative requirements, students will be able to provide assistance or respond to customers with specific needs.
- After completing the BSBCUS301 assessment students will be able to promote and enhance services and products. They will be able to identify and use available opportunities to the customers.
Students will be able to monitor and report on service delivery:
- According to the organizational and legislative requirements, a student will be able to regularly review customer satisfaction with service delivery using verifiable evidence.
- To enhance the quality of service and products a student will be able to identify opportunities and also to pursue within organizational and legislative requirements.
- For effectiveness and suitability to customer requirements, a student will be able to monitor procedural aspects of service delivery.
- After completion of bsbcus201 deliver a service to customers answers students will gain the potential to improve the provision of products and services
- Students will be able to regularly seek customer feedback and use it.
- A student will be able to ensure whether reports are clear or not, detailed, and contain recommendations that are focused on critical aspects of service delivery.
To complete the BSBCUS301 Deliver and Monitor a Service to Customers Assessment successfully students must have the following skills, if a student lacks even a single skill, it will disturb the whole process. The required skills are: Reading, writing, oral communication, navigate the world of work, and interacting with others to get the job done.
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Some of the questions that a student has to answer in the BSBCUS301 assignment
- To establish rapport and build relationships with customers you have to use the communication skills according to the organizational requirements.
- Using appropriate questioning and active listening skills you have to identify the customer needs.
- According to the organizational requirements, you have to provide customer service.
- What might you need to consider when assessing a customer’s need for urgency?
- You have to determine priorities for service delivery for customers.
- Including customer complaints what are the organizational policy and procedures for customer services?
- To review customer satisfaction you have to provide examples of verifiable evidence that can be used.
- Including the customers with specific needs what interpersonal skills are needed for serving customers?
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